Privacy policy

Who we are

Stiff Tea Brewing Company Ltd is responsible for your personal data. Questions about it go to hello@stifftea.com.

What we collect

• When you order: your name, email, delivery and billing address, phone number if you give it, and what you bought. Payments are handled by Shopify Payments, so we never see your full card details.
• When you sign up for emails: your email address and when you signed up.
• When you browse the site: cookies and similar tools that show us how the site is used. You choose which ones to allow in our cookie banner.

What we use it for

• To send your order and keep you updated on it.
• To send you marketing emails, only if you've signed up. Every email has an unsubscribe link.
• To improve the site and see which emails work.
• To keep records the law asks us to keep, such as for tax.

Who we share it with

Only the companies that help us run the shop: Shopify (our online store), Mailchimp (our emails), Royal Mail, APC and DPD (delivery), Judge.me (reviews), Smile.io (rewards), Seal (subscriptions), Zigpoll (our checkout survey) and Google (site analytics). We never sell your data.

How long we keep it

We keep order records for six years for tax, and your email details until you unsubscribe.

Your rights

You can ask to see the data we hold about you, have it corrected or deleted, or stop us using it for marketing. Email hello@stifftea.com. If you're not happy with how we handle your data, you can complain to the Information Commissioner's Office (ico.org.uk).

Over-18s only

We only sell to over-18s and don't knowingly collect data from anyone younger.

Changes

We'll update this page if anything changes. Last updated 5 November 2026.